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Why do I need additional information after opening an account?

For compliance and regulatory purposes, in certain cases, we may need to confirm or request additional information/documents after your account is opened (e.g., enhanced identity verification, supplemental tax information, proof of address, occupation, and source of funds details) to ensure ongoing regulatory compliance and to support your account services better.


These requests do not apply to every customer. If additional information is required, please follow the instructions provided in the app and/or by email to complete the submission.